Frequently Asked Questions (FAQs)

General 

  • Wiserwork is an AI-powered collaboration tool that boosts GenAI adoption and team productivity by putting your company’s humans in the loop. Designed specifically for sales, marketing, HR and project management teams, Wiserwork captures critical knowledge and insights from experts during tasks and meetings. Also, it identifies knowledge gaps and empowers human experts to bring the missing knowledge necessary for knowledge workers to complete their tasks: account, project, department, company and sometimes subject/domain knowledge. This information is then stored for easy access and retrieval, ensuring that teams can make more informed decisions and produce higher-quality deliverables. 

  • Wiserwork empowers users to efficiently complete tasks by leveraging Generative AI (GenAI). It helps identify knowledge gaps that can be filled by team experts, bringing them together in a collaborative setting to provide insights and expertise.

    To measure the impact of GenAI adoption, Wiserwork categorizes user engagement and the integration of Generative AI into daily routines into three levels:

    Level 1 - GenAI Empowered

    At this level, users utilize the basic functionalities of our software, such as prompt suggestions. They achieve individual success and gains by leveraging Generative AI tools, marking the initial adoption phase.

    Level 2 - GenAI Team Player

    Employees at this level significantly incorporate Generative AI into their daily workflows. They actively use the software, leading to noticeable benefits for their teams. This level includes actions like publishing workflows to the workflow library, showcasing a deeper integration of AI capabilities into team activities.

    Level 3 - GenAI Champion

    At the highest level, employees are proficient and advanced in using Generative AI. They have seamlessly integrated the software into their daily tasks, becoming advocates and leaders in leveraging AI for broader company benefits. These individuals create and utilize knowledge assets, contribute extensively to the workflow library, and promote the software's capabilities across the organization.

Features Related

  • Initiate with a Prompt: Start by formulating a clear prompt that outlines the goal of your workflow. Utilize AI assistance if necessary to refine your initial prompt.

    Set the Title: Once your workflow is active, you can either create a title yourself or use AI suggestions. Ensure the title accurately reflects your goal. Titles can be modified at any time by clicking the "Rename" option located after clicking the three dots in the right tab of your workflow interface.

  • You can upload a file at any time after initiating your first prompt. Simply click on the "Upload a File" option located in the right tab of your workflow interface. You can upload various file types, including PDFs, to support your workflow.

  • To effectively reach your goal of your workflow, it’s important to recognize the types of knowledge you lack. Consider these areas:

    • Project/Account Knowledge: Specific details about a specific project or account.

    • Company Knowledge: Information about your company's processes, culture, or resources.

    • Domain Knowledge: Technical or industry-specific expertise.

    Throughout the process, ask yourself:

    • What would improve the quality of my deliverable?

    • Is the necessary information in my possession or readily available?

    • Do I need a collaborator's input, and is it justifiable to engage their time?

    If the answer is yes, then proceed with a collaboration call and invite an internal or external expert to address these gaps effectively.

    1. Click on “Calls”: Begin by selecting "Calls" from the right side of your workflow screen.

    2. Click on “Start Call”: Next, click on "Start Collab Call" and add the collaborator or guest who can help address the knowledge gaps identified in your workflow.

    3. Select the Call’s Main Reason: Choose the primary purpose for the call, ensuring it aligns with the specific knowledge gaps or goals you have.

    4. Formulate an Agenda:

    1. List the missing knowledge items related to your goal.

    2. Structure the agenda with numbered bullet points (#1, #2, #3, etc.).

    3. Specify the type of knowledge needed for each point (e.g., project, company, domain knowledge) in parentheses.

    4. Estimate the time required for your collaborator to respond to each question.

    This approach will help you organize an efficient and time-boxed collaboration call. 

    Tip: Adhering strictly to the agenda ensures efficient extraction of valuable insights from human collaborators.

  • A good agenda for a collaboration call should be time-boxed and well-structured to respect the busy schedules of your collaborators. By clearly defining the goals and sticking to a focused, efficient discussion, you ensure that the call maximizes the value of the collaborator's input while minimizing the time required.

    Example Use Case Scenario:

    Company Z is about to launch EcoBottle, a new eco-friendly, reusable water bottle. Emily, a Junior Marketing Associate, needs insights from John, the Head of Growth, to ensure her marketing and distribution strategy aligns with the company’s sustainability goals and leverages previous company initiatives.

    Example Agenda:

    1. Could you review the AI-generated summary of my EcoBottle strategy and provide feedback? (3 min)

    2. Based on your experience with similar market launches, what market trends should we be aware of when promoting EcoBottle? (Domain Knowledge - 4 min)

    3. How does the EcoBottle project align with Company Z's broader sustainability vision, and how should this alignment be communicated in our messaging? (Company Knowledge - 4 min)

    4. Given our past initiatives, such as the successful launch of the EcoMug line, what specific strategies or lessons should we apply to target eco-conscious consumers with EcoBottle? (Project Knowledge - 4 min)

    5. Do you have any additional recommendations to improve our overall strategy for the EcoBottle launch? (General - 3 min)

    Total Call Duration: 18 minutes

  • After completing the collaboration call, the points discussed in the agenda will automatically be updated with the insights and knowledge gained from the discussion with the human collaborator..

    Tip: If anything is missing from the gained knowledge, don’t worry  you can always ask about it in your prompts to fill the gaps.

  • After the call, use the insights you gained to finalize your deliverable. Seamlessly integrate the expert knowledge into your work to enhance its quality and progress.

    Tip 1: If appropriate, you can request updates to your deliverable in your prompt, reflecting insights gained from your collaboration call.

    Tip 2: If you feel that additional knowledge is needed, consider scheduling another call with the same expert or reaching out to a different one.

Troubleshooting

  • To reset your password, follow these steps:

    1. On the sign-in page, enter your email and click "Continue."

    2. Click on "Forgot your password?"

    3. Follow the instructions sent to your email to reset your password.

  • If you need assistance or have any inquiries, you can reach our customer support team via email at

    support@100mentors.com

    Our team is ready to help with any questions or issues you might have.

Subscription plans and pricing

  • Wiserwork offers the “Starter” & “Business” options so far. Visit our pricing page for detailed information, here.

  • To cancel your subscription, please contact our customer support team at

    support@100mentors.com

    They will assist you with the cancellation process.